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Macy’s Billing Is So Famous, But Why? | macy’s billing

There was a time when Macy's billing could get you into trouble. You were behind on some charges and the company was coming after you for those fees. Macy's policies are pretty solid on this issue. Anytime a store puts up a “No Shows” sign, it is trying to hide something. If the company won't let you know, then you can bet that there may be something fishy going on.

Macy's customer service department did not return my calls or emails requesting additional information about the No Shows in my account. They simply informed me that they “reviewed the matter with auditing authorities and they are not aware of any such instances.” I asked them if they had notified their clients of their rights to request an un-recognized receipt and for an additional amount due for late or missed bills. The representative did not provide me with any information on these.

A couple of months later, I received a phone call from Dan Deutsch, Vice President of Finance for Macy's Stores Inc. He told me that they would be reviewing my case and would e-mail me the results. Five days later, I received my report from the credit card companies. Everything checked out, I was happy to reports positive credit card payment and the negative incident was removed from my file. Dan sent me the e-mail address to use to file my complaint.

But, it wasn't over yet. I still didn't have the money to pay my bill. My next encounter with Dan was at a conference. This is where he informed me that I qualified for a No-OD fee claim and that it would help my case because it showed that the disputed bill was not properly paid by my credit line. Dan left the conference without taking any further information.

Two weeks later, I received a phone call from the FTC. According to them, they could not determine who had originated the complaint in the first place. The caller on the other end was a representative for Macy's billing department. I was automatically instructed to contact the credit reporting agency and request an investigation into the matter. It was then discovered that Dan Deutsch was the person who called me and urged me to file a complaint against Macy's.

Was this coincidence? Was Dan Deutsch's call to me an act of goodwill for their retail chain's credit card billing department collection efforts? Did he really “clerk” over the phone when I asked if I qualified for a No-OD fee claim? It appears so because the answer I provided for Dan's question did not meet his criteria for what was considered a legitimate complaint.

I was then instructed by the letter from the FTC to cease and desist from further attempts to contact the complaining party (Macy's) in this matter. I was instructed to notify the company, in writing, that I would submit proof of the material facts in support of my allegations. I was also instructed to include copies of any billing statements, as well as copies of the letters I sent regarding the matter. If I fail to comply with these instructions, or fail to respond timely to the company's requests, I face the prospect of a public reprimand from the FTC, which could force me out of business.

The court granted defendants' motion to dismiss, and the matter was put before the courts for a resolution by a jury trial. Judge Katz ruled in favor of the defendants. He stated that plaintiffs' allegations were not a basis for a complaint, but rather only a reason for the judgment against defendants. Accordingly, a new trial date was scheduled

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