The Visa bill of rights states that the Cardholder Agreement is a contract between the Cardholder and the issuer that is designed to protect cardholders from misuse, fraud, and unauthorized transactions. It does not apply to merchants or third party salespeople. Here is how Visa defines each section of the Cardholder Agreement:
“Card Statement. “Card Statements must be addressed in writing and sent via mail or email.”
“Card Statements may not be sent through the mail or email if they are addressed to a business address such as an individual's home address.”
“Card Statements may be emailed or mailed to a business address only if the sender identifies the business and includes contact information. If the sender does not identify the business, it is a violation of this clause for the Cardholder to receive a Card Statement by email.”
“Card Statements may be mailed or emailed only if the sender provides a physical address.”
“Card Statements may not be mailed or emailed if the sender includes a toll-free number or fax number.” These are just some of the sections that Visa has defined and the guidelines have been issued to help cardholders comply with their rules. by visiting my Visa website.”
“Card Statements is also considering a document that is not confidential. If the Cardholder suspects that a merchant may be using these practices against them then it is in the consumer's best interest to report this to Visa immediately so that the cardholder can take legal action against the merchant. In order to report the suspected activity the Cardholder should call Customer Service at 800-739-4279 and speak to a representative.
Visa cardholders are urged to review the Card Statement frequently, especially if it is an emergency. The last thing that a customer needs is a charge off or another negative mark against his/her credit rating because of an honest mistake.
Once, Visa issues a Card Statement it is legally binding on both the cardholder and the card merchant. A customer can choose to dispute a Charge Off, but this will result in further penalties.
Visa Charge Offs and Overlimit charges are not considered a violation of the agreement between Visa and the cardholder. A charge off does not cause a cardholder to suffer an actual loss or be held liable.