Discover Customer Care is an international financial services organization that operates and manages Discover Bank, which provides checking and saving accounts, home equity loans, business lines of credit, private loans, credit cards and student loans. It also operates and owns the Pulse and Discover networks, and also runs and owns Diners Club international. This company has branches in all major countries of the world and was recently ranked in the top five global banks by the prestigious Financial Times Magazine.
Discover Customer Care is a publicly traded company listed on the New York Stock Exchange (NYSE). The Company was founded by William Gorman, who also holds a variety of other executive positions at major corporations in the banking, financial and insurance sectors.
Consumer Care's operations are based primarily in the United Kingdom. The company also offers financial services, such as advising on personal financial planning, investment options, estate planning, tax planning and retirement planning. They provide assistance to clients with issues relating to their banking, insurance, pensions and life assurance policies.
The Company's financial activities involve its four main segments: Consumer Solutions, Finance & Insurance, Real Estate and Wealth Management, and Business Solutions. Consumer Solutions includes the following companies: BankDirect, Capital Direct, Credit Connection, Citizens Direct, Discover Card, HSBC Business Banking, HSBC Personal Banking, HSBC Private Banking, HSBC Retail Banking, and Wells Fargo Business Banking. Finance & Insurance provide financial advice to people through private lending institutions, as well as various brokerage firms, such as Bank of America and Merrill Lynch. Real Estate & Wealth Management focus on investing and business management for retirement and investment accounts. The Real Estate & Wealth Management segment also include BankFirst, Capital One, HSBC Commercial Bank, and Capital One Commercial Mortgage.
Discover Customer Care is also a leading provider of personal finance and credit counseling services. This organization has branches in a number of cities across the globe, including Atlanta, Bangkok, Bogota, Buenos Aires, Chicago, Costa Rica, Delhi, Houston, Johannesburg, London, Mumbai, Moscow, Mexico City, New Delhi, San Francisco, Singapore, Taipei, Tokyo, Toronto, Washington DC, Zurich, Wooridulph, Zurich, and Zurich. The organization has offices in the United States and Canada.
Consumer Care provides services to consumers through the mail, phone, in person, online and through fax, as well as through an Internet based 24 hour service called “My Customer Service.” The company is committed to providing personalized customer service to all of their customers at every stage of the consumer relationship.